Shipping policy

Thank you for shopping at Movante. We are committed to delivering your order quickly, safely, and efficiently.

All orders placed on our store are fulfilled directly from our local warehouse within Australia.

1. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders across Australia, with no minimum purchase required.

  • Order Processing Time: 1–3 business days (Monday to Friday, excluding public holidays).

  • Delivery Time (Transit): 4–7 business days.

Please note: Delivery times are estimates and begin from the date of dispatch. Remote or regional areas within Australia may occasionally experience slight delays depending on courier availability.

2. Order Tracking

Once your order has been processed and dispatched from our warehouse, you will automatically receive a shipping confirmation email containing your tracking number and a direct link to track your package.

Please allow up to 24–48 hours for the tracking information to update on the courier's system after receiving your shipping confirmation.

3. Shipping Address & Delivery

  • Please ensure that your delivery address is accurate and complete at checkout. We cannot be held responsible for orders delayed or delivered to incorrect addresses provided by the customer.

  • Standard shipping is delivered via reliable Australian postal and courier services. For large items such as electric bikes, a signature upon delivery may be required.

4. Damaged or Missing Shipments

If your order arrives damaged, defective, or if an item is missing, please contact us within 5 days of delivery at movante.official@hotmail.com.

Please include your order number and clear photos or videos showing the damage or issue so our support team can assist you immediately with a replacement or resolution.

5. Contact Us

If you have any questions or require further assistance regarding your order's delivery status, please reach out to our team:

  • Email: movante.official@hotmail.com