FAQ

Return & Refund policy

What is your return policy?
We offer a 14-day return policy for change-of-mind purchases. If you wish to return an item, you must contact us within 14 days of receiving your order to notify us of your intent to return.

To be eligible for a return, products must be:

  • Undamaged, unworn, and unused
  • In their original condition with all tags attached
  • Returned to us within 14 days of your initial return request notification

What should I do if my product arrives damaged or defective?
If your item arrives damaged or has a manufacturing defect, please contact us within 5 days of receiving your delivery. Please include your order number and clear photos or videos showing the issue so our support team can assist you promptly with a replacement or refund.

How do I initiate a return?

  1. Contact our customer support team via our Contact Page or email with your order number and reason for return.
  2. Our team will review your request and provide you with detailed instructions on where and how to send your package.
  3. Once the returned item is received and inspected, we will notify you and process your refund or exchange.

Please note: Do not send items back without contacting us first, as unauthorized returns cannot be processed.

Are any items non-refundable?

Yes. To be eligible for a return and refund, all items must be undamaged, unworn, unused, and returned with all original tags and packaging intact. We cannot accept returns or issue refunds for:

  • Items that show signs of use, wear, or damage
  • Products missing their original packaging, tags, or accessories
  • Return requests initiated after the 14-day window from delivery
  • Damage or defect claims reported after 5 days of receiving the item
When will I receive my order?

We offer free delivery across Australia directly from our local warehouse. Estimated delivery times are:

  • Shipping Time: 4–7 business days

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

How much does shipping cost?

We offer Free Shipping on all orders within Australia, with no minimum spend required.