Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to notify us of your request for a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at movante.official@hotmail.com. Please note that returns must be approved prior to sending. Detailed instructions and the designated return address within Australia will be provided once your return request is accepted. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at movante.official@hotmail.com.

Damages and Issues Please inspect your order upon reception and contact us within 5 days of delivery if the item is defective, damaged, or if you receive the wrong item. Please include clear photos or videos of the issue so that we can evaluate the situation and make it right promptly.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including:

  • Products that show signs of use, wear, or damage

  • Items missing their original packaging, tags, or accessories

  • Return requests initiated after the 14-day window from delivery

  • Damage or defect claims reported after 5 days of receiving the item

  • Gift cards and clearance items

Please get in touch at movante.official@hotmail.com if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once your return has been received and inspected, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at movante.official@hotmail.com.